Account & Data Deletion

This page explains how to delete data from your Tabsy LPM or Tabsy Express account, or how to request full deletion of the account itself. Both products are operated by NameVerse, Inc. and follow the same policy; where they differ, the difference is called out below. Choose the section that fits what you need.

Delete your account from inside the app (Tabsy Express)

If you use the Tabsy Express mobile app for iOS or Android, you can delete your account yourself, without contacting us:

1. Open Settings → Delete Account.
2. Confirm your password.
3. Confirm the deletion.

Your account is scheduled for deletion immediately and you are signed out. What is removed and what is retained is described under What gets deleted below.

Tabsy LPM does not yet offer in-app account deletion — use the email request below.

Delete specific data without closing your account

You can delete most data yourself from inside either app:

• Contacts, tasks, estimates, invoices, and expenses — and, in Tabsy LPM, projects and work orders — can be deleted from each entity's detail screen (tap the trash icon; in Tabsy LPM this is visible to users with delete permission).
• Photos can be deleted from the photo gallery (long-press a thumbnail or open it and tap the trash icon).
• Profile information can be edited from Settings → Profile.

For data you cannot delete from the app (audit logs, billing records, shared tenant records authored by your account), email [email protected] from your Tabsy account address with:

• Subject: "Data deletion request"
• Body: list the records or data categories you want removed, and tell us which product you use — for Tabsy LPM include your tenant subdomain (e.g. yourcompany.tabsy.co), and for Tabsy Express include your company name as it appears in the app.

We respond within 14 business days.

Delete your entire account

To request full deletion of your Tabsy LPM or Tabsy Express account and associated data:

1. Email [email protected] from the email registered on your account.
2. Use the subject line "Account deletion request".
3. Tell us which product you use — for Tabsy LPM include your tenant subdomain (e.g. yourcompany.tabsy.co), and for Tabsy Express include your company name as it appears in the app.

We process deletion requests within 14 business days.

What gets deleted

• Your user account and authentication credentials
• Personal info (name, email, phone, address)
• Profile photo / avatar
• Personal preferences and device records (FCM token, biometric link)

What is retained and for how long

• In Tabsy LPM, records you authored that other users on your tenant still rely on (estimates, invoices, work orders) remain on the tenant account so business history stays intact, and your authorship is anonymized. Tabsy Express is single-user, so closing the account removes the business records with it.
• Audit logs and security events: in Tabsy LPM they are kept for 365 days by default (your tenant administrator can choose a longer period); in Tabsy Express they are kept until the account's data is deleted.
• Backup copies are used only to recover from data loss and are deleted on a rolling schedule within 12 months, after which the data is unrecoverable.

Tenant deletion

If you are the tenant owner in Tabsy LPM and want the entire tenant account removed, contact [email protected] and we will coordinate the full tear-down (database, file storage, all per-tenant resources). For Tabsy Express, deleting your account through the app already removes the whole account, since each Express account is a single company.

Contact

• Email: support@tabsy.co
• Phone: (650) 942-1791
• Address: 425 Page Mill Rd., Suite 200, Palo Alto, CA 94306